eprbulletsafsc.com

2T0X1 Traffic Management EPR Bullets


Duty Description

- Manages nine NCOs/Amn; oversees logistics ops for PSREs/MGS/Boosters/NWRM--spt's <4K wg prsnl/150 ICBMs
- Advises Sr leadership on Cargo Mvmt Ops; enforces strict cargo security/guides transfer of classified/AA&E & equip
- Steers compliance w/DoD policies, regulations, AFIs; manages Wood Packaging Material/Reusable Container Prgm
- CENTCOM deployed/NCOIC Jnt Cargo Processing Facility; directly leads 5 Amn--spt's 120 acft ISO OIR/OFS msns

- Sr leader for 65 mil/civ force; guid'd Log Plans, Air Trans, Veh Ops, Freight, HHGs, Pax Travel--spt'd >4K wg prsnl
- Directs logistical support to wg spt'g nuclear assurance/deterrence msn; 150 ICBMs/>13.8K sq mile missile complex
- Governs >$120K budget/prgm, flt trng/process/manpower rqmts, educates/enforces AFI mandates, flt liaison f/IMSC
- Responsible for $3M/54 veh fleet/trans rqmts, wg mobility, directs/leads wg's NWRM, ICBM-affiliated equip mvmt


Performance Assessment

- Re-certified as HAZMAT preparer; mastered 80-hr crs/earned cert/90% EOC exam--increased msn readiness by 25%

- Mng'd receipt/$13K CES flt line assets--enabled rapid repair/12 in-op field lights--increased visibility 15K ft runway
- Solved logistics dilemma; coord'd delicate transfer/52 barrels hypochlorite--crucial to clean water/>12K AUAB prsnl
- Powered 13 US/coalition flying sqs; cleared 498 manifests w/HN customs--enabled 4.2K sorties/45K cmbt hrs flown

- Directed mvmt 108 PSRE/MGS/NWRM/msl booster; process'd $346M assets <2 hr avg--crucial f/US nuc deterrence
- Dominated '17 NSI; spt'd 183 in-field wrecker svs f/90 SFS armored HMMWVs--key to Wg 1 NSI's Sec "Excellence"
- Governed 5.4K trans rqmts; 3.2K pax/3M cargo tons trans'd >102K mi msl complex--key 97% VIC/nuc msn/security
- Rectified 7-yr TBA AFJQS chronic issue; created/submitted proposal HQ--AF Mgr remov'd/saved 240 UGT hrs yrly
- Authored 1st-ever Cargo Mvmt OI/revamped Explosive Safety OI; coord'd 6 sq's--29 pages detail'd procedures/rqmts
- Executed 5-yr gp initiative; led flt relocation proj/coord'd 3 sq's/3.5 tons equip trans'd--unified 116 functions/21 mbrs
- Led GT '17 surface mvmt/trans'd 21 assets/$9.5M/129K lbs; powered ICBM test & launch--nuc ability demonstrated
- Powered 65 mbr force/6 sections; serv'd 6x Wg/Gp awd board mbr/pres--est'd biweekly enlisted Flt call/unified chain
- Directed mvmt 108 PSRE/MGS/NWRM/msl booster; process'd $346M assets <2 hr avg--crucial f/US nuc deterrence
- Wg ldr! AFOUA wg '16 Chair/20 sq's/penned 42 impacts/spt pckg; wg's '16 Annual Awd emcee--authored new script
- Sq SEM 5 mos/engag'd ldr 191 Amn; systemic gp/wg commitment & Op Global Citadel spt--sq '17 Sijan SNCO nom

- Execut'd HN customs/5 ports/4.4K sq mi AOR; transf'd 16K wpns/766 CWRs/$19M--key to 2.5M lbs bombs on ISIS
- Mng'd customs f/SecDef & NATO visit; diffus'd sensitive import issue/14 TS assets--personally prais'd by Secret Svs
- Power'd 13 US/coalition flying sqs; clear'd customs f/1.8M gal jet fuel/$109M--spt'd 3.3K sorties/39K cmbt hrs flown
- Direct'd APOD ops; brief'd 12K dplyers/stress'd HN law--ID'd illegal equip/averted 202 deports/svd $2M gov't assets
- Expedit'd GHQ waiver/4.1K cmbt vehs; rcv'd apprv'l in 10 days vs 21 day avg--$26M equip rcv'd/zero seaport delays
- Solved customs gridlock; mediat'd vital blood transfer/halt'd seizure--12 units shipp'd to Iraq/transfusion f/3 wounded
- Negotiat'd no-notice apprv'l/577 ammo containers; liais'd w/GoQ/rcv'd clearance in <4 hrs--muns stock lvls up $89M
- Averted classified crgo confiscation/147 pcs; diffused crit situation w/US & Qatari mil--prevent'd $1.1M in asset loss


- AEW Customs Lead; briefed 3K deployers/stressed GoQ customs/immigration policy--averted 28 deports/svd $168K
- Directed immigrations/process'd 5K aircrew; 1.2K cmbt flying hrs/750K lbs payload dropp'd--vital to OFS/OIR/ORH
- Aced 12-hr USTRANSCOM Mngmt crs; garner'd knwldge on cmd's function/strategy--rcv'd two credit hrs/certificate

- Executed mvmt 36 NWRM/MGS/PSREs; precision process f/$49M assets <2 hrs avg--vital to US nuclear deterrence
- Guaranteed 1st class spt; mng'd mvmt 874 HHG shpmts/722 PAX; key to sq's Tm OTY/wg's "Effective" UEI rating
- Leaned cargo ops; est'd material reuse pgm/recycled 4K sq ft pack material/1K boxes--reduced annual budget by $7K
- Expedited emergency lv trvl/19 tickets issued; liaised w/CTO/secured trans <12 hrs--united families/reduced hardship
- Coord'd NWRM validation proj/$700K; tm'd w/8 agencies/org'd material transport--strengthened nuc cmbt pwr capes
- Led QA/8 mbrs; enforced USDA law/652 hi-risk moves--beat AF inspec rate by 46%/protected 304M acres US crops
- Secured Muns assets; drove 89-step certification/198K wpn rounds--protected $74K assets/boosted stock lvls 6K lbs
- Directed mvmt 30 NVGs <4 hrs; $82K equip fwd'd to CENTCOM Amn--critical to OP INHERENT RESOLVE ms
- Steered AORs largest PAX swap; led smooth immigrations f/42K deployers--averted 243 deports/saved DoD $4.1M
- Mng'd PAX ops/MSG ex; 103 prsnl/3 chalks manifested--validated PDF CPI solution/answered IGEMS deficiencies
- Solidified redploy/1st-ever Japan/UK ex; guided manifest f/2x short-notice C-17 msns--expedited mvmt/7 allied prsnl
- Solved WRM clearance dilemma; liaised w/GoQ /rcv'd dip-apprvl; 320 containers cleared/ammo stock lvls up $60M
- AEW Customs Lead; briefed 37K deployers/stressed GoQ policy--averted 21K equip confiscations/saved DoD $11M
- Mng'd RADAR survey equip trans; mvd/secur'd $40.3M classified assets--upgraded DoD layered missile def strategy
- Led AORs largest PAX swap; mvd 62K deployers in/out theater/halted 93 deports--svd DoD $300K excess trvl costs
- Improved Alpha Alert ops; liaised w/5 ofcs/authored 2 checklists--led aircrew expectation/key'd 133 sorties/0 deports

- Propelled PPM pgm; validated claims/delivered 329 pckgs to DFAS <36 hrs avg--secured mbr reimbursement/$685K
- Leaned HHG file sys; purged 2K obsolete docs/uploaded 1.1K PPty rcds online database--eliminated paper files 98%

- Processed 53 postal/storage reimbursements; validated receipts/routed to DFAS <36 hrs avg--$7K paid to customers
- Streamlined filing system; uploaded 1.1K personal property records into on line database--eliminated paper files 98%

- Drove TMO freight ops; in-check'd/secured 25 NWRM items/$5M/380K lbs--fortified 341 MW nuclear msn
- Est'd packaging recycle pgm; salvaged/reused 2K ft preservation material/377 boxes--sav'd sq $2.2K annually
- Readi'd crit assets f/shipment abroad; process'd 30 NVG's <4 hrs/secur'd vital equip--enhanc'd AFRICOM ops
- Asst'd M-16 wpn mvmt; interpreted 29 blueprints/created crates/$2K material--$21.7K equip depot returned
- Refurb two damaged reusable containers; prevented TDRs/shipping delays--saved sq $497 replacement costs

- Leaned shipping process; est'd recycle pgm/reused 2K ft material/377 boxes--redux annual budget rqmt $6.4K
- DLA liaison; processed 21 pallets/22K lbs cgo machinery f/turn in--reallocated $37K assets to DoD inventory
- Revitaliz'd wg Reusable Container Pgm; trn'd 62 mbrs/6 units--avoid'd $4K replacement cost/reuse rt up 30%
- Processed 60 grenade launchers/$204K; applied strict protocol/47-pt checklist--equipped SFS/boosted arsenal
- Coord'd 30 NVG shipment/$82K; prepped/delivered <4 hrs--protected MSFS patrol/13.8K sq mi msl complex

- Transpt'd classified/MICAP/NWRM mvmts; delivered 1.5K parts/$4.8M--spt'd Wg One's 150 ICBM nuc msn

- Direct'd NWRM validation/$700K; coord'd mvmt w/8 outside agencies--strengthen'd nuclear cmbt pwr capes
- Wg Reusable Container Mngr; trnd 9 units/62 prnl on pgm rules--98% re-use rt/svd gov $4K replacement fees
- Led warehouse re-org proj; consolidat'd 22K lbs excess crgo/readied for turn in--increas'd DRMO stock $37K

- Headed RHS deployment; 152 mbrs/162 cargo tons; 27 trng/port dates met--prov'd direct spt f/2 COCOMs

- Enforced $26K wood cert pgm; insp'd $8K lumber/10-step pest-free analysis--preserved 247M acres & crops
- Secured Muns assets; 89-step cert f/198K wpn rounds--prepped/routed $73.6K assets/boosted stock lvl 6K lbs

- Vital to Red Flag '16 deployment; 1 chalk/60 tons/180 Pax/1 B747 100% airlift---spt'd 35 FW cmbt readiness
- Expedited 8 misdirected shpmts; repacked/recert/reshipped to AOR < 24 hrs--averted $15K in property losses
- Led download/receipt of 28 C-trucks; processed 1.5K pieces/103k short tons of crgo--cordinated with 19 units
- Scrutinized SDRs; initiated 38 reports to DoD item mgrs--aced pkg preservation rqmnts/cemented compliance
- Dispersed 3K items/191 short tons; stored <48 hrs--allowed 99% customer fill-rate w/98% inventory accuracy
- Propelled post-post ops; processed 7 ES-S shpmts during AMS outage/zero rejects--assured ITV/seamless spt
- In-checked/receipted 382K lbs general cargo; managed ES-S/CMOS input--upheld positive ctrl/no assets lost
- Directed Cargo ops; mng'd 32 classified shipment receipts/$3.9M--100% crgo delivery confirmed REPSHIPS

- Penned Explosives Safety Std OI; draft'd 9 pgs/coord'd w/XX units--val'd trans rqmts/$2.2B cmbt wpn assets

- Partnered w/HNCC; submitted 115 CWRs ISO OIR/OFS--strenthened combat capes/$402M equip/materials shipped
- Mng'd IAA; vetted 6K applications/purged 40 unauthorized rqsts--cleared $98M assets through Qatari Customs Dept
- Coord'd w/BCCO; validated acct funding/$2.6M--bolstered AOR's largest container inventory/681 containers shipped
- Assisted DLA; removed 550 tons WRM scrap metal/stuffed 80 containers--cleared 13-yr material backlog in 30 days
- Guided WPM pgm; insp'd $8K lumber/repaired 4 crates--sav'd $497 replace fees/protect'd 247 acres US crops
- Reviewed 69 PPMs; val'd expenses/amended 10 invalid claims--submitt'd to DFAS <48 hrs/$108 paid to mbrs
- Executed 5 yr MSG initiative; led TMO relocation proj/moved 3.5 tons equip--zero msn loss/seamless transfer
- Scrutinized SIT log; ID'd expiring lots/directed delivery 48 shipments--negated $21.6K monthly drayage/storage fee

- Directed 20 PPTY reweighs; ID'd 15 errors/corrected DPS shipment data--saved mbrs $8K in potential excess costs
- Lead QA function/55 inspec's; enforced carrier compliance/achieved 99% inspection rate--surpassed AF std by 49%
- Reviewed 160 PPMs; validated expenses/fixed 10 erroneous charges--submitted to DFAS <48 hrs/$90K paid to mbrs
- Assisted DLA; removed 550 tons WRM scrap metal/stuffed 80 containers--cleared 13-yr material backlog in 30 days
- Scrutinized SIT log; ID'd expiring lots/directed delivery 48 shipments--negated $21.6K monthly drayage/storage fees

- Led three elements during NCO absence/6 mos; scrutinized 358 PPMs/routed to DFAS <48 hrs--$685K paid to mbrs
- Coord'd w/JAG; expedited trvl 30 witnesses/forensic experts--ensured due process/findings resulted in 2 yr sentence
- Redesigned PPTY process; implemented self counsel vs mass briefings--saved 144 man hrs/reduced process by 85%

- Guided receiving ops; processed 81 classified assets/$23M--monitored ITV/delivered to customer <24 hrs of receipt
- Validated 375 AFSC specific tasks; provided functional data to AFCFM--drove 30 career field changes/2K 2T0 prsnl

- Unit CCO/tracked 110 seavans; updated JCM/secured $4M assets--guaranteed no detention fees/100% accountability
- Directed 3 HN agencies' QA inspections; processed 306 outbound shpmts--cleared 3 custom holds/averted 3 mo delay
- Streamlined FATS program; consolidated 875 of 1.2K requests/5 drivers for 397 prnsl--increased on-time travel 26%
- Oversaw DBIDS/MoD contractor ID program; coord'd 57 badge applications--fortified FP ops/safety of 900 personnel
- Advised SDDC of short notice PPty moves; facilitated 194 requests/66 tons--5 day reconciliation/beat standard by 75%
- Led 2 sections during supervision's 1.5 mo absence; mng'd 356 vehicle fleet/18 mil/civs--unabated service to 1K mbrs
- COR for 4 contracts valued at $405K; received 40 hrs of trng/DAU certification--bolstered ability to update/brief SOW
- Mng'd cmml travel contract; oversaw $2.6M account/2 prsnl--average pymnt processed <3 days/avoided $60K interest
- Reformed base safety prgm; initiated qrtly self inspections/rectified 19 violations--'17 CENTCOM IG Inspection ready

- In-checked 32K parts/$6B; expedited 1.2K cargo tons to 23 units <12hrs vs 24 hr std--spt'd four jnt msns/8.5K prsnl
- Liaised w/ATOC; manifested/shipped 2K items/$1.2M--re-supplied AOR w/25 cargo tons of war fighting parts/equip
- Advanced mvmt of 402 MICAPs/9M; shipped under two hrs/beat AF std by 88%--vital to 50K OIR cmbt hrs flown
- WPM mngr; scrutinized lumber/enforced USDA standards of 3K shipping crates--protected 247M acres of US crops
- Packed/cert'd 7K gen cargo assets; enforced DTR/DoT standards/100% ITV--instrumental to 5K CENTCOM sorties

- Met DoD Prompt Payment Act; researched/resolved $3M CBA charges--acheived on-time CTO payments/82 airlines
- Expedited 141 EL reservations; secured travel to 10 global destination <24 hrs--eased family hardships/undue stress
- Executed MICT evals; inspected 18 items/ensured compliance--efforts led to 379 ELRS earning UEI 'Effective' rtg
- Scrutinized 20 trans tracer listings/450K line items; resolved status for 35 lost parts--rebalanced inventory/svd $15K
- Guided mvmt of eight NWRM assets; inchecked into CMOS <30 min ea--led to wg garnering '15 Blanchard Trophy

- Alt BCCO; aided mvmt of nine ISO containers/$23M of equip mvd--spt'd CENTCOM's jnt coalition msn/22 nations
- Trained three mbrs on wing directives; educated on NWRM/TPS checklists--work center knowledge upped by 30%
- Finished NWRM Fundamentals crs; gained vital tools to execute wg ops--spt'd AF #1 core function/nuke deterrence

- Re-certified as HAZMAT preparer; finished 80-hr course/earned certificate--increased deployment readiness by 20%

- Enforced PE use/26 redeployment msns; issued tickets/briefed itineraries/4.9K prsnl--spt'd CENTCOM AEF rotation
- Hand-selected/ELRS PPty clerk; liasied w/mbr & TSP/coord'd 37 complex moves--secured 99% mbr requested dates

- Coord'd 368 TPS assets; verified/shipped $33M/50K lbs classified cargo--secured critical pcs w/no errors/100% ITV
- Assisted WPM pgm; sustained $8K lumber supply/enforced strict pest control--zero audit fails/11th consecutive year

- Processed 667 TPS shipments; validated preservation compliance--disseminated $101M assets/upheld 23 MW units
- Partnered w/341 MUNS; shipped nine PSREs/$7.9M under two hrs ea--extended ICBM life expectancy by 13+ years
- Coord'd mvmt for 1.6K lbs AA&E; scrutinized trans docs w/AFMC--100% cradle-to-grave ITV/$22K assets shipped
- Repaired 28 damaged crates; protected items/prevented TDRs & shipment delays--svd AF $300K in replacement fees
- Expedited 80 MICAP/high-priority shipments; parts shipped in eight hrs ea--crushed DoD shipping standard by 66%
- Led HAZMAT packing ops; certified 54 pieces/4.5K lbs of dangerous goods--zero mishaps/100% compliant w/DOT

- Briefed 128 personnel on PPM programs; processed 187 moves valued at $600K--saved $3.3K in gov't shipping costs
- Flawlessly reconciled 12 Centrally Billed invoices/$1.4M; prcs'd docs w/in 48 hrs--slashed 10-day DoD std by 2 days
- Processed seven no-notice separating mbrs; led same-day briefing/short notice mvmnt--property booked w/in 72 hrs
- Teamed w/peers, established 40-hr tng pgm; aided completion of 116 TMO core tasks--2 mbrs fully qualified <4 mos
- Led Gonzaga University cadet briefing; 42 prsnl educated on PCS entitlements--saved cadets 40 hrs of commute time
- Performed 40 QA inspections; ensured 100% carrier compliance/achieved 99% inspection rate--beat DoD std by

- Directed US Customs prgm; regulated 101 vehicle imports/exports w/ out value added tax--recouped $237K to mbrs

- Bolstered TMO QA; KO'd 13 in-residence insps/100% contact w/31 PPTY movers--exceeded AF std by 50%

- Secured charter airlift for AFGSC/IG to Minot; 73 pax moved; saved DoD $52K--5th BW nuclear readiness assured
- Managed GSA City Pair program; audited 2K PCS/TDY itineraries to 42 locations--cut $9.1M from travel expenses
- Reconciled $130K CBA bills; 12 on time payments; beat HAF suspense date by 9 days--averted $3K in late penalties
- Identified 26 discrepancies on PCS/TDY orders; MPS corrected--halted erroneous briefings/excess cost to customers
- Counseled 2.3K mbrs on PPTY PCS entitlements; processed 5K mvmt docs--sustained positive customer satisfaction
- Facilitated 60 PPTY mass briefs/28 short-notice moves; arranged pick-up dates <72 hrs--zero delays/reduced anxiety

- Managed WPM pgm; sustained $20K wood supply/enforced strict pest-control--key to no IG/QA audit findings

- Refurbished 21 acft FW crates; returned containers to service in 4 hrs--saved AF $9K in new construction fees
- Blocked/braced 25 F-16 engines; manifested/loaded avg 2 hrs ea--cut land bridge transfer 40% from 5/2 days
- Directed multipack usage; combined 1K pcs/slashed shipment cost per item--reduced charges 45%/saved $2K
- Accelerated MDG reefer mvmts; distributed 43 shpmnts w/in 2 hrs of receipt--secured integrity of vaccinations
- Mastered 80 hr HAZMAT crs; achieved 85% EOC exam--expertise key to FW deployment/mobility readiness
- Instructed 2-day/16 hr CDF trng; taught 19 prsnl deployment mobility process--vital to FW "Fight Tonight" ms

- Arranged 2K commercial trvl reservations; max'd use of contract city-pairs--saved over $2M in excess AF cost

- Led 55 Amn/3 AFSCs in AOR's busiest TMF & APOD; moved 9.6K pax/4.3M tons--optimized global reach
- Pilot'd 1st ever DTC Cell movement; 936 pax/100% ALD met/< 96 hrs w/zero errors--CSAF's vision success
- AOR emergency lv 1st stop; >800 mbrs ticketed/enroute w/in 24 hrs of notification--ensured full service spt
- Govrn'd pax trvl rqmts; enforced AFCENT/DoD/HAF guidance--9.6K pax moved/$8.5M allocat'd/zero errors
- Regulated PPTY actions; compliant w/Qatari/HNCC customs--uninterrupted service/customers 100% satisfied
- TMO wizard; 183 UB shpmts/60K lbs prcss'd; zero customs issues/mishaps/99% customer satisfaction rating
- HAF/USAFE/AFCENT compliant; honed AF Resiliency trvl ops; 1.1K mbrs mvd/99% on time rate--superb!
- Arranged mvmt for 8-20 ft shelters to Afghanistan; coor'd w/AFCENT A4--spt'd OCO ops/no discrepancies
- Facilitated Pakistan humanitarian relief mvmt w/Army/EFSS/EAMS; 12 tons mvd--saved thousands of people
- Embodied USDA Customs process; coord'd w/ARCENT/TRANSCOM for trng--18 prsnl/program operational
- Steered TPFDD scrub; 23 units/1635 deviations submitted to AFCENT/A4--up-to-date data/streamlined mvmt
- Managed AF's largest ACSA prgm; linked w/5 coalition partners/10 functional areas--recoup'd $2.8M to DoD
- Rewrote AUAB 24-101 SUP; coord'd w/MAJCOM; >100 man-hrs invest'd--AFCENTpax process stndrdiz'd
- Aggressively managed backlog; pushed cargo to customer <18 hrs; hold time down 80%--increased velocity
- Spearhead'd movmnt; over 500 tns to disposal site--shrank AUAB log footprint/postur'd for TSP site transition
- Coord'd uniform disposal prgrm; develop'd program for Army/19K lbs in uniforms shredd'd--FPCON enforced
- Expedited 626 AMC/AFCENT MICAPs; provided 379 EAMXS with $31M in critical items--zero msn delays
- Spearheaded IRP; oversaw instr of 8 2T0s for AOR test pgm--99.6% accuracy rate/set bar for AFCENT bases
- Oversaw equipment TIN program; diligently processed 5.2 TINs/$8.8M--proper disposal IAW item managers
- Guided receipt/processing elements; 10K pcs/182 short tons of cargo moved--sustained 51 FW/28 tenant units
- Take-charge ldr; coord'd 5 RS relocation from Suwon AB; used 14 trucks to move 70+ tons--mission sustained
- Scripted $1.5M packing, containerization, local drayage contract; met DoD/AFI reqrmnts--secur'd best service
- Led flt during '10 HQ PACAF UCI; 202 of 203 items compliant--IG "Best Lock out/Tag out prgm seen to date"
- Established aggressive trng prgm; tracked CDCs/EOC tests/core tasks/CBTs--slashed upgrade trng times 40%

- Coord'd 5 M-ATV/SF vehicles to TX; called carriers/secured transport--$460K weapons sys returned to fleet
- Expedited 12 MRT shipments; parts dispatched for acft repairs in <6 hrs--sustained C-5/C-17 CENTCOM msn
- Rushed maint stand/staircase trk equip return; org'd truck--items p/u & returned to MXS <24 hrs after msn canx
- Flight ADPE monitor; inventoried/inspected 55 item/$25K account--discovered 8 missing items/initiated RoS

- Crafted IRRIS system geo-fence; enbled real-time TPS shpmt tracking--boosted notification/download process

- Coord'd transport of 25 M-16s; processed $13K sensitive combat weapons--maintained 100% ITV origin/dest
- Pointman for intransit AMMO shipments; inspected 35 pcs/$5M/2 tons NATO explosives--zero security errors
- Expedited 85 999/MICAP/TP-1 shipments; high priority arcft parts mv'd w/in 12 hrs--bested DoD std by 50%

- Certified invoices on 1.5K NTS lots for 9 TSPs; validated $5.7K in service charges--99% penalty/error free

- Calculated/processed 1.2K/$960K PPMs & stg reimbursements; avoided erroneous charges--saved gov't $15K

- Processed 7 DPM contractors invoices; reviewed/certified $1.6K in fees--submitted w/ in 3 vs 7 day suspense

- Validated/approved $10M in CWA/DPS; processed invoices w/ in 3 days of receipt--saved $25K in late fees

- Assisted several customers with DPS website support; provided instructive guidance--increased mbr knowledge

- Carefully researched and studied guidelines, updates, and regulations to ensure customers were briefed correctly

- Provided guidance on short/long term stg extensions, claims, shipping POVs entitlements and submit rebuttals

- Provided swift service to inbound customers;expertly processed after-the-fact PPM's and storage reimbursment

- Intercepted/screened/ directed all incoming customer calls as the central hub for first line telephone support

- Receive, review, and organize PPM packages for military and civilians whose orders terminate at Tinker AFB

- Telecounseled/briefed svc mbrs/DoD employees on pers prop entitlements during pack-out/pick-ups/deliveries

- Assisted the Quality Assurance section with Transportation Service Provider warehouse inspections and surveys




We need more examples. Bullet statements may be contributed using this form. Thanks!