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3D1X1 Client Systems EPR Bullets

JOB DESCRIPTION

- Performs CST duties; troubleshoots desktop & local area network issues; servicing 4.6K users & 13K devices

- Administers hardware, software & network diagnostic repairs; installs & configures applications sys upgrades

- Organizes, creates, maintains & validates user & organizational accounts; implements info protection standard

- Coordinates local IT service requests; provides technical solutions & schedules voice equipment installations

- Configures/upgrades workstations in support of wg ops; updates security patches to ensure USAFE compliance

- Oversees system diagnostics and computer system repairs; performs initial disk drive formatting & partitioning



PERFORMANCE ASSESSMENT

PRIMARY/ADDITIONAL DUTIES

- Led SAN backup and recovery upgrade; secured $100K in IT equip--enabled 18TB off-site storage for critical data
- Engineered data center design; established space/power/HVAC requirements--prepared new facility for $24M ntwk
- Facilitated main hub generator upgrade; coordinated outage request w/ 14 agencies--preserved $1.1M comm asset
- Expertly managed Luke's $7.5M C4 Blueprint; validated five IT requirements--postured for new $21M comm facility
- Meticulous review of MDG facility renovations; identified shortfall in comm room design--averted $9K retrofit cost
- Skillfully managed FW Fitness Center renovation design; established dedicated comm room--averted $20K oversight
- Reviewed 49 CE work-order requests; ensured flawless redesign--improved node replacement project time-line by 20
- Guided air-to-air/air-to-surface tactical exercise C2 spt; bridged comm gap w/ no-cost solution--1st ever F-35 LFE

- Directed 11-mbr support team; facilitated 22K remediations--sustained $47M network/2nd largest AOR comm hub
- Facilitated short notice rescue msn; dispatched techs/radio sys install <4hrs--secured 170+ US/UK embassy personnel
- Oversaw firewall request; expanded $193M BC3-T video system--provided C2 lead with 900K sq mile airspace pic
- Executed weather satellite/chat software install; configured four terminals--extended forecast/8K weapons released
- Rectified 15 e-Tool user accounts; maximized real-time mx data--solidified 2K ISR sorties with 6K targets engaged
- Expedited SAT phone repair; restored services <20 min--enabled real-time air support for 9K coalition combat sorties
- Oversaw 148 Priority 1 outages; coord'd fix actions w/TCF & ACCC--ensured C2 operability for $6B+ air fleet
- Managed Operation SENTIENT ARMOR survey; conducted industrial control/ntwk review--hardened AFIN security
- Guided AFOSI base ntwk integration efforts; transitioned 28 devices/14 agents--satisfied major Air Staff milestone

- Spearheaded Ex FORAGER FURY comm spt; config'd 15 devices--1st ever PACOM ex w/Osprey integration
- Led combined spt ctr's comm setup; ntwk'd 331 sys for 152 prsnl--co-located 3 sqs/1-stop svc, 20K custs yrly
- Mng'd 4-mbr PC refresh tm; cleared backlog & config'd 216 sys <5 days--upgraded 13 sq's msn essential equip
- Provided Ex COPE NORTH '13 C3 spt; stood-up 1st jt TOC ISO 1.9K MNF--823 sorties demo'd jt strike cap
- Mng'd acft trng relocation on-site comm spt; installed 29 ntwk devices--crit to USMC air/grnd cmbt tactics trng
- Led 9-mbr validation tm; verified 4.5K & disabled 971 accts <12 hrs--eliminated real-world ntwk compromise
- ID'd 2 security incidents; initiated reporting & secured equip--protected classified data and $28K ntwk devices
- Expedited 1.1K rprs; crushed PACAF avg fix time by 12 days & earned Sq Tm of 1st Qtr '13--promote to MSgt
- Supervised 4-prsn install tm; config'd 29 secure ntwk devices ISO $1.6B msl def sys--shielded 180K residents
- Mng'd Ex ASAN FURY comm install; ntwk'd 112 sys in 4 facs--crit to live ordinance loading/deployment trng


- Managed Wing IT equipment accounts and equipment custodian training; ensured 100% accountability of assets
- Oversaw issue of life cycle IT assets to wing ECs; ensured timely replacement of outdated assets within 1XXWG
- Processed over 40 IT purchasing requests for 176 Wing units; ensured timely execution of over $150,000 of funds
- Identified and repurposed excess Wing IT assets to meet additional unit requests; saved the 176 Wing $7500
- Served as both President and member of hiring & Promotion boards; ensured most qualified and personnel selected
- Mentored lower ranking wing members on career progression; encouraged individuals to uphold AF core values
- Persistent initiative and desire for increased knowledge; pursuing Project Professional Certification and OJT training
- Adapted to short notice requirements; ensured processing of over $125 thousand in end of year purchase for 1XXWG


- Directed 10-mbr comm tm; resolved 1010 trouble tickets/created 820 network accounts--lauded by EMSG/CC
- Oversaw 31 comm status briefs; coord'd closely w/msn ops--furnished Wg Ldrs/AFCENT HHQ cyber picture
- Evaluated 17 authorized service interruptions; reconciled key AFNET comm sys--sustained $47M C4I network
- Managed NIPR/SIPR loss crisis; organized 2 backshops spt/ECES power restoral--returned C4I to warfighters
- Facilitated ULUC2 trng for 6 mbrs; prep'd tm for UCC contigency response--ensured accountability of 75 prsnl


- Troubleshot network outage; ID d/rectified ckt error/restored 24 lines--rescued vital Misawa AB comm link

- Completed 67 VMPF taskers; ensured 100% turnover of ADPE assets; verified integrity of >$8M ITAMs accts
- Headed DRMO dropoff; organized disposal of 800lbs\54 items; enabled reutilization of $9K equip back to AF
- Validated 32 WOMS tickets; enabled acquisition of 138 assets; $142K equip primed for purchase/distribution
- Identified 69 MFR infractions; coord'd/led corrective measures; prevented mismanagement of 85 ITAMs accts


- Developed NATO unclas computer plan; ID'd overages/re-allocated machines--saved NATO $12K

- Resolved 360+ trouble tickets; provided spt for 4.6K users/13K ntwk devices; ensured uninterruped base msn

- Aid'ed sec remediation; removed 230 rogue devices/protected $120M enclave--awarded coveted Gp CC coin

- Revamped PWCS turn-in procedures--captured 251 pieces of excess equipment valued at $628K w/in 30 days

- Pioneered PA equipment database; ID'd $46.3K assets--aided 100% accountability of vital support equipment

- Aligned 120 cell device plans under new contract; executed 3-month cost analysis--saved AF $13K annually

- Developed IT sectors w/ zoned approach to outages; led section to zero tickets in queue

- Directed five squadrons through cyber migration & two-flight construct--recognized by ACC as CSC standard

- Hand-picked as Info Technology lead for Green Flag 11-4--sustained 209 mbrs and 147 jnt combat trng sorties

- Led sq maintainers to 99.9% uptime of meteorological aids; vital in adverse weather--protected 85 F 16s/$2.2B

- Mitigated classified message incident; wiped/restored affected sys--Army tenant unit OIC operational < 45 min

- Oversaw 3.4K routine/priority maintenance actions completed; ensured continual air space msn coverage

- Prioritzed/closed 7.438 REMEDY outage tickets--established new CSC product/sq customer service baseline

- Directed prompt closure of 44 airfield sys communications outages--anchored 20 FW 10.22K annual sortie rate

- Captured 99.7% radar uptime/60 naut-mile air picture--key to wing's Homeland Security airspace management

- Section lead for AF lvl manpower study--compiled/organized 2 yrs data; established AF wide AFSC manning std

- Radio communications POC for OREs; supported 1K wireless devices--kept response time to < 30 min

- Led 20 MDG Call Management System upgrade; enabled 91.8K customer calls--maintained 99% server uptime




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