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4A0X1 Health Services Management EPR Bullets

KEY DUTIES:

- Admin support for 4 CCs/CCC/First Sergeant; serves as liaison for 412 MDG; provides real-time data critical to msn
- Assists 5 clinical providers/2 specialists/3 nurses; coordinates patient support functions w/assigned PCM team
- Assists GPM with managing provider templates; oversees appts in the Composite Health Care System (CHCS)
- Assists with annual med rec retirement/active duty inventory & Notice of Privacy Practice (NOPP) procedures
- Co-leads Pt Travel DTS procedures/reimbursements; guarantees completion of orders/vouchers & aligns with LOAs
- Conducts weekly TRICARE briefings for base newcomers, Smooth Move and Transitition Assistance prgms
- Coordinates health services management activities; end-of-day, check-in, quality control & eligibility for care
- Counsels patients & host nation providers on rights and responsibilities regarding overseas TRICARE prgms
- Creates, maintains & retires medical records; coordinates referrals/audits third party collections when required
- Creates/maintains/retires medical records; coordinates/fulfills/speardheads sequestration of records as needed
- Directs record rm ops; supervises 1 AD; mngs 7.1K charts, spts 3 clinics, ensures records availability for 9 providers
- Ensures availability of medical documentation for appointment, fills internal/external record requests in CHCS
- Files loose documentation w/in 72 hrs following appts; assists w/daily telephone inquiries and chart requests
- Leave Web Monitor/authorizes/reconciles leave/PTDY requests/157 mbrs/monitors CSS records/manages prsnl PIFs
- Manages 15K outpatient records; validates filing, sorting, creation, research of medical info IAW AFI 41-210
- Manages/maintains 8 provider templates/schedules; oversees appts in Composite Health Care System (CHCS)
- Mng's CMS records for 250 medics; executes TW's DDR testing initiatives/WAPS test dates/ESM/BAS/SDAP prgm
- Monitors Service Treatment Records (STR) process; oversees organization/std completion for AFMS taskers
- Performs RMC consult tracking in AHLTA/CHCS; uploads/codes medical treatment notes; updates provider teams
- Processes sponsor allocation RIPs; mng's GTC/DTS sys/EPRs/OPRs/Decorations; ensures TDY/PRDA sys integrity
- Provides administrative support for 8 clinical staff and 2 medical providers rendering care for 7.8K enrollees
- Provides administrative/clinic support for 20 medical staff rendering care for over 28K medical visits annually
- Provides service to 25 primary/specialty clinics, oversees maintenance of 3.5K Outpatient Records (OPR)
- Responsible for overall admin ops spt of the Flight & Operational Medicine Clinic front desk & records room
- Reviews invoices, verifies eligibility/authorization for care, determines proper method and processes payment
- Scheduled appointments according to protocol, initiates phone consultations, performs quality control/coding
- Schedules 3K routine appointments & 1.7K pre-employment/flying/non-flying PHAs across TW & remote sites
- STR prgm mgr; coord's/leads monthly mailouts; ensures accurate transfer to MTFs/AFPC for retiring/separating mbrs
- Supports the largest Pediatric Clinic in USAFE, serving 4,000+ beneficiaries averaging 15,600 visits annually
- Tracks movement of medical records using Composite Health Care System Functions to control accountability
- Verifies beneficiary eligibility in the Composite Health Care System; registers new patients IAW AFI 41-210

- Schedules/changes/cancels appointments; monitors clinics files/collects data; determines patient eligibility for svcs
- Creates/updates five Physical Therapy schedules; manages patient treatments/records; meets mission/readiness goals
- Reviews PT referrals; requests medical records as needed; coordinates surgical pts evaluation/treatment appointments
- Supports Flt ops; provides admin-based PT and Family Health services to Tricare beneficiaries/11.7K visits annually

- Manages research database f/largest AFMS med ctr; directly spts edu/readiness msn IAW 2 nat'l regulatory agencies
- Manages MDG UTC prgm; inputs deployment readiness for all Grp mbrs into AEF UTC Reporting Tool (ART)
- Readiness Skills Verification (RSV) & SORTS Monitor; tracks and documents progression for 647 individuals
- Coordinates readiness formal training w/USAFE; schedules 219 prsnl f/C-STARS, EMEDS, AECOT & ICRT

- Provides clinical administrative support to gastroenterology clinic; prepares daily assignments for admin staff
- Manages provider's schedules/templates/alert roster; books appointments for patients in person or by consult
- Schedules over 2K appts/procedures per qtr utilizing the S-3 system including motility/general surgery studies


JOB PERFORMANCE IN PRIMARY DUTIES:

- 375 MDG PTL; designed/led 15 fitness sessions--reinforced Sq fitness standards/improved pass rate to 95%
- 3rd Party Insurance SME; guid'd 4 staff on e-data review--rais'd compliance to 95%, Gp slat'd to recoup $51K


- Academic trng fully accomplished; completed 4A051 CDCs and 23/23 core tasks 2 months ahead of schedule
- Accomplish'd 45 sustainment ops; escort'd 50 locals and 43 vehicles to restrict'd area--maximiz'd base security
- Accomplished 26 tng hrs; Contract Ofcr Rep/DTS/GTC/MAC/TPC--mastered crit tech acumen/applied skills
- Accomplished 63 hrs AE Patient Staging trng; honed critical competencies--spt'd 225 transports/zero mishaps
- Admitted over 90 patients; 100% record accuracy--laid error-free foundation for all subsequent documentation
- ADO; sorted 5K Gp USPS/FedEx mail/time-critical Lab/Pharmacy items--ensured chain of custody/saved AF $50K
- AE launch/recovery tm augmentee; executed 285 jt patient transport/2.5K wounded--crucial to 98% survival rt
- AF & FSS prgm instructor; led 20 FTAC/Resiliency/Dads for Dads crse 180 students--strengthened skills/future ldrs
- Aided acft class B mishap; sequestered 9 crew mbrs records--facilitated board investigation/recommendations
- Aided appt line during 50% manning shortage; augmented 600 hrs/trnd 5 new prsnl--cut abandoned call rate by 15%
- Aided clinical admin operations; assisted 5 providers/9 techs/2.5K RVU's--merited $45K/zero sentinel events
- Aided daily ops; expedited exam room turnover/on-time care/1.2K kids--vital to Cmd's Patient Safety Awd'13
- Aided Facility Management for 2 months showing great efficiency when tasked; displayed great versatility
- Aided/developed school sport physical templates/6 providers/2.2K pts; ensur'd 100% DoD health compliance
- Alt Pt Travel DTS prgm rep; 236 orders/vouchers process; complied with JFTR regulations--governed $77K pay out
- Always learning! Took 3.5hr Fundamentals of Exceptional Customer Svc crs--applied skills dly w/500 patients
- Archived 1,153 med records during 2011 retirement; received shipment confirmation; zero discrepancies found
- Assist $350K in computer equipment; 100% operational/accountable--ensured optimal availability of assets
- Assistant NATO liaison; briefed medical benefits to 125 eligible foreign partners--provided vital knowledge
- Assisted 352 SOG with short notice ORI prep, 300 med rcds; 4 hours retrieving records--promote to SrA BTZ!
- Assisted appt/reception tasks; 36K calls/97% 1st call resolution; key to USAFE Best Hosp of Yr '10; promote
- Assisted ops sustainment; created 250 referrals/updated 42 specialty consults--100% ATC during 33% manning short
- Assisted plan to unify walk-in/point of service flt policy; decreas'd customer complaints 90%; promote to SSgt
- Assisted struggling airmen; led weekly aerobic/physical training; PT evaluation score increased from 65 to 84
- Assisted the Health Benefits Advsr for 2 mo; resolved 40 claims--key to '11 AF/SG Best Hosp OTY; promote!
- Assisted w/45 MEBs/collected clinical notes--all packages completed w/in 25 days/exceeded AF std by 16%
- Assisted with medical records retirement; prepped/pulled/packaged 2.5K files--ensured accurate dispositions
- Assur'd DRMO operations; secur'd 1K tons/$3M materials weekly--vital to transition to Iraqi government cntrl
- Attained critical tech knowledge; completed 8 hrs in-class resiliency class/Acceptance focused trng--mentored 2 prsnl
- Attained critical technical knowledge; attended CASF training course--put new skills to work during CASF AT
- Attended 2 Professional Development Crses...assignment system/evaluation system--honed professional skills
- Attended 3 hr PTL crse; taught proper exercise techniques to 8 flts; improved overall scores--98% sq pass rate
- Attended UBO/MAC conferences; increased knowledge to identify HSI shortfalls--flt now compliant/insp rdy
- Augmented manning shortage in peds clinic; support'd 8 staff/2.8K enrollees--provided uninterrupted workflow
- Augmented RMC; uploaded 7.7K referrals/38 specialty clinics--guided $20M in visits/preventative/maintenance care
- Authored referral reference guide; streamlined process/standardized w/in MSM--reduced referrals errors 18%


- Boosted care for 150 AE pts; obligated/validated $300K in vouchers--enabled transport/reimbursement f/CONUS spt
- Briefed 100 prsnl on DoD's new Secure Messaging prgm; connected 1.5K patients w/PCMs--promote w/peers
- Built 4A0 Flt Master Tng Plan--realigned manpower w/depts strategic plan; maximized section's productivity


- Championed Flt Medicine Clinic work flow; coord'd 1.8K appts worth $613K--maintained TW msn/6K sorties
- Championed pediatric records dept; mng'd 2K files/avert'd 500 errors--vital to Gp's Cmd Best Clinic OTY '13
- Championed Referrals CPI; proc'd 3K referrals f/1.8K pts/ID'd/fixed lengthy sys--boosted caps 50%/cut wrkload 75%
- CII lead; coord'd 15 ofcrs for 72 narcotics/precious metal inspections--verified/safeguarded $95K in critical AF assets
- Collaborated w/2 member team to clear $80K/71 outstanding patient debts; verified eligibility--$0 due to DoD
- Collaborated w/4 Host Nation Patient Liaisons; coord'd care for 100 newborns--ensured clinical care stds met
- Commissioned $730K runway project; oversaw flight line prep tm--enabled Operation New Dawn airfield ops
- Completed 100 AHLTA notes; zero discrepancies; reduced PCM man hours; increased outpatient earnings $1K
- Completed 11 mos JQS; educated Pt Admin/Med Record stf on core tasks, coord'd OJT--saved $2.6K in TDY trngs
- Completed 12 readiness skills verification modules--armed with knowledge to execute critical wartime tasks
- Completed 16 hr course/passed Illinois state test toward Culinary deg--attained Food Svc Sanitation certificate
- Completed 2 classes/earned 6 semester hrs towards Health Care Mgmt degree--bolstered resource mgmt skills
- Completed Comp Tia Security+ Bootcamp; 40 hrs; passed 2nd certification exam; DOD 8570 standard exceed
- Completed Gp Development Theory CBT; enhanced managerial skills--applied concept/revamped daily duties
- Completed IT-E Learning Ethical Leadership on finished 12 hour course--deployment mission lessons applied
- Conduct'd search pit duties; inspect'd 700 locals/330 vehicles found 23 unauthoriz'd items--secur'd 14K people
- Conducted 12 newcomer briefings; edited monthly sch's/org'd 11 POCs for 85 medics--slashed brief time/mo by 50%
- Constructed 14 new provider templates; optimized patient access to appointments--zero disruption in services
- Constructed pediatric post-immunizations guide; coord'd w/6 health pros--bridged comm to 1.9K beneficiaries
- Contingency AE Staging escort; identifi'd/report'd 15 mx discrepancies--secur'd $1.3M critical transport assets
- Contributed 30 hrs to med rcds mail-out process; transferred/shipped 150 charts--100% tracking/accountability
- Coordinated/issued age-specific questionnaires; gave pertinent pt info to physicians; decreased visit time 80%
- Crafted immunizations guide; researched/provided info on pediatric home hlth--saved 350 off-base visits/$24K
- Created 1st ever Master Training Plan for contractors; instituted weekly training; ensured workcenter cohesion
- Created missed appt notification prgm; generated lists/informed chain of command; reduced no-show rate 30%
- Created referral guide/educated 10K patients; key to "Outstanding" HSI rating--"#1 PCMH in AF" by surveyor
- Created/published 48 MDG social media page; briefed/trained exec staff--key to reaching 2.4K beneficiaries


- Dedicated records mgr; liaised w/ Ramstein MTF to translate German medical docs--avoided pt safety near miss/ZD
- Developed consult tacking audit; ensured notes provider review/filed in pt med records--100% HSI compliant
- Devised record retrieval prgm; provided nurses/docs w/vital pt info; reduced tele-consult call-back times 20%
- Directed 386 EMDG Sys ops; established 51 network accts/26 med accts < 24hrs--ensured 48 mbrs msn rdy <3 days
- Directed 5 prsnl; researched 2.5K missing med records 3 wks ahead of sched--facilitated ret/sep disability processing
- Directed Gp DQ; QC'd FY17 data input f/20 assurance team members/120 line items--#1/13 AFMS f/inpatient coding
- Directed MDG travel mgmt; governed 35 budgets/4 Sqs--assured reconciliation/accuracy of $550K TDY pgm
- Directed wg deployment/PCS waivers; rdy'd pkges/comm'd w/3 MAJCOMs--guarenteed 40 fit-to-fight pers f/6 AORs
- Draws sound conclusions; adjudicated/dispositioned 8,200+ medical case files; 0% error rate-maximized ops


- Earned 3 credit hours towards CCAF in Health Service Management; maintained 3.5 GPA--4 classes to degree
- Earned BS Biology degree; now pursuing MBA w/empathasis in Med Admin--completed 6 credit-hrs/3.9 GPA
- EFMP augmentee; coord'd special need cases for PCS w/ gaining locations--30 exceptional family s needs met
- Enabl'd environmental burn pit clean-up project; escort'd 10 vehicles/500K tons of trash/gravel--improv'd QoL
- Energized NOPP label process; 150 charts review'd daily/discrepancies fixed--SAV resulted 97% compliance
- Enlisted in financial management lunch-n-learn crse; attended 1.5 hrs--improved financial stability knowledge
- Enthusiastic; keen grasp on ofc operations; trained Group members on proper resource mgmt--promote to TSgt!
- EOC team lead in RQ-4 crash recovery; dev'd med response plan for 40 fwd dply'd mbrs--secured $222M acft crash
- Epitomized wingman concept; jogged with airman during fitness test; enhanced morale/airman passed PT Test
- Excellent appointment/scheduling/template manager; mastered 46 provider's schedules-- 100% accessibility
- Exceptional performer with superb leadership abilities; drove flt to new levels--TSgt selection well deserved
- Executed insurance program; enrolled 630 patients--Group poised to recoup $50K in reimbursements promote
- Executed Wg AT/FP mandate; perform'd sentry duty for 16 off-base msns--zero incidents/safeguard'd 280 staff
- Expertly managed Quarters Program; tracked 604 notifications; assisted Wing agencies with unit accountability
- Expertly schedul'd 44K appts/t-cons; ensur'd age-appropriate stds met; contributed to 50K RVUs/$1.7M/FY '10


- Facilitated 4K urgent care referrals; secured timely processing & minimized ER utilization--saved AF $270K
- Facilitated 61 walk-in visits; collaborated w/20 staff to cut patient delays--Medical Home pgm award'd $35K
- FEMA first responder vol; accomplished 25 courses toward disaster preparedness--applied towards EOC mgmt skills
- Filled over 70 disability requests for VA; ensured veterans received crucial data for continued medical benefits
- Filled TOPA Flt Chf duties/2 mos; led 5 elements 15 prsnl/catered to the 7K pt enrollment--won Sq '16 NCO OT3Q!
- Flawless performer; completed 56+ hrs of Wing Honor Guard training...recognized as Distinguished Graduate
- FMRC administrative team leader; supported >3K appointments/walk-ins monthly--zero disruptions in care


- Gp ATO; conducted 50 AT/FP RAMS/completed ID/bldg checks--deterred terrorist attack/confirmed Gp/TW safety
- Gp GTC APC; oversaw 250 cardholders/mng'd $786K--decreased delinquency rate <1%/TW earned $32K in rebates
- Gp's lead DTS approver; rvw'd 108 vouchers/6 budgets/$450K--ensured 100% compliance/zero insp errors
- GPM assistant; drove 8 PCMs templates/schedules, 7.8K beneficiaries--boosted patient access to care to 99%
- Guided 1st USAF heart/lung machine AE tm transport; coord'd safe patient hand-off--key to 100% survival rate


- Highly motivated; records room NCOIC selection well deserved/continue to challenge--promote to TSgt now


- ID'd 20 outdated record copies; scrubbed workcenter/records rm--coord'd delivery/ensured vets access to files
- Id'd distressed calls; abated suicidal ideations/coord'd warm hand-off--mitigated loss of life/efforts lauded by Gp/CC
- Id'd OCC Health record errors; deployed corrective action w/ AFMOA/2.8K records--increased tracking 87% to 99%
- Id'd Occupational Health record discrep; coord'd w/ HHQ to fix practice--avoided 2K file errors to AFMOA database
- Ignited gp formal UTC trng; sched'd 19 prsnl f/C-STARS/direct rpt to AF/SG--currency compliance rose 31%
- Implemented AFSO21 initiative; eliminated inefficient steps w/urgent care consult tracking--saved 520 hrs/yr
- Implemented new mailing process; coord'd w/clinic/streamlined dental/med recs shipment; saved MDG $1.6K
- Improved open encounter sys; ID'd 973 incomplete CAPERs/22 clinics--#3/86 AFMS f/outpatient/APV completeness
- Initiat'd Al Jaber FP mission; establish'd 49 member/24hr control center--assist'd w/troop withdraw from Iraq
- Installed 4 PCs/8 VoIP lines; improved overall MCC performance; enhanced incident management supt/C2 ops
- Instructed 510 patients of appt time/24 hrs pre-procedure prep; contributed to 98% patient appt attendance rate
- Inventoried 7,481 AD & IMA medical rcds; accounted for 99%...exceeded AF standard--promote to SrA BTZ!


- Key mbr Med Control Ctr; coord'd/participated 8 Ex/1 real world chem exposure incident--lauded by Wg XP
- Led 10 48 FW newcomer briefings; inprocessed/educated 200 AD members--zero delays in healthcare access
- Led 13 mbr tm; org'd ALS proj, fixed meals/assisted w/3 AE transports--honor'd 65 in-patient/wounded heroes
- Led Flt physical tng 2/wk & Sq 2/qtr; motivated flt w/individual pln, monitored progress--100% pass rate, >80
- Led MAC program; billed insurance companies $373K/$84K collected for injury services provided by MDG
- Led med referral ctr team; researched/tracked 6K overdue referrals to completion--eliminated 3-mth backlog
- Led MRF mtgs; brf'd AFMS msn spt on record accessibility/sec for 3 sq--sustained 100% accountability/availability
- Led Network Protection Suite installation; secured network traffic flow; mitigated potential security violations
- Led outpatient dispensing line redesign; smooth-flowed work; increased productivity 45%--metric proven
- Led PAD Field Response Team during EME UCI, tracked 26 exercise patients; achieved 100% accountability
- Led pediatric's flt fitness session; created complex trng regiment--help'd peers reach/maintain AF PT standard
- Led recall/MCRP roster reorganization; incr'd Team Chief's scope of responsibility--accountability up 100%
- Led TPC pgm; captured 729 insurance forms on school physical/Retiree Appreciation Day--accrued $623K/qtr
- Led TPC/MAC briefings in 23 clinics; implemented new training plan--boasted 97% insurance collection rate
- Led two global records searches; recovered 20 missing rec's from other AFMS depts; vital health info secured
- Leveraged appt line shortage; augmented 52 peak hrs/enhanced response call time--cut abandoned call rate by 11%
- LGBT ally; led/emceed TW luncheon; created MPI ed'd 10K on mil history--cultivated awareness/lauded by TW/ID


- Managed Blood Alcohol Test program for 62 squadrons; ensured chain of custody and 100% accurate results
- Managed daily school physical for FHI/Peds; produced ###appts 7wks period--add 71+appts, saving AF $##K
- Managed MDG leave prgm; authorized/reconciled 200 leave/PTDY requests--efforts contributed to TJC accreditation
- Managed ROI process of patient records for copying; reduced customer wait-time by 40%--increased efficiency
- Marketed TPC at Retiree Appreciation Day; captured accurate beneficiary data--drove Congressional initiative
- Mastered AFMOA STR program; sustained 100% for six months consecutively; surpassed AF standard by 5%
- Mastered CHCS; enter'd/updat'd 250 patient demographics/100% accuracy--key to Gp's 97% customer svc rate
- Member of wg Toastmasters; dedicated to self growth/improvement--improved public speaking skills/abilities
- Meticulously managed/researched/filed over 10 feet of medical documentation; perfect accountabilty!
- Meticulously oversaw qtrly MAC reconcilation; processed 226 claims/60 hrs annually--retrieved $70K for Gp
- Mitigates challenges with ease; a valuable mbr of Flt & Op Medicine--promote this stellar NCO immediately!
- Mng'd clinic admin duties; reviewed referrals/schedules/cancels 1764 appts-reduced outsourcing/MDG retained $11K
- Modified Self Inspection folder; corrected errors/updated documentation; contributed to HSI "Excellent" rating
- Monitored installation of 11 MFDs/$110K in assets; serviced 64 work orders; bolstered end user productivity
- Motivated airman; displayed genuine enthusiasm; made steady progress in Patient Administration qualification


- New shining star for TOPA flight; voted FTAC Sharp Troop; mastered primary duties in 1 mo--stellar Airman!


- Optimized records department; coord'd 84 newborn registrations/204 APV/179 inpt charts--awarded Sq Tm/Qtr 1 '17
- Org d foster care restoration proj; led 60 vols/756 hrs/relocated 4 tons eqmt--raised $6K/boosted community coalition
- Org'd annual Provider Collab; mng'd $1.8K budget/enjoyed by 60 guests/11 clinics--brfd tm Dyess msn/restored lcl ties
- Organized VA fundraiser; honored mil vets/raised $10K--all proceeds used to improve local VA med facility
- Organized/documentation re-vamped/binders; ensured 100% HSI compliance--vital to rating of "Outstanding"
- Overhauled flt file plans for 32 pgms; disposed of 48.2K outdated documents--organized/streamlined residuals
- Oversaw DTS NDEA; processed 111 pt vouchers/10 medical TDYs--reimbursed $21K/cut pt out of pocket expenses
- Oversaw review of 36 items & 2 key areas for Combined Unit Inspection--contributed to "Excellent" Wg rating


- Participated in 2 parenting seminars; completed 18 hrs didactics/hands-on--expanded/enriched parental skills
- Partnered w/MSM's ROFR office; max'd utilization w/in 3 mil clinics/recaptured 600 visits--saved AF $90K
- PAT alt tm chf; provided PRMC injured accountability for 13 pts to MCC--received "Outstanding Performer" honors
- Perform'd for Force Protection morale video; improved spirits in Joint Base Balad--won top honors/CC contest
- Performed End-of-Day coding audit; provided appt accountability; helped secure 99% access to care/$733K
- Piloted Readiness Flt through deployment SAV; netted zero discrepancies--maintained high deployment tempo
- Pivotal Tricare advocate; guided 3 pt elective surgeries/collected 63 bills--svd benes $45K med costs/evaded loss of life
- Primary oversight of MEDCON process; validated 1,007 LOD cases; increased workload by 30% from FY 11
- Processed 190 records/day; filed 1K documents; sustain'd 98% availability rate--beat AFMOA standard by 8%
- Processed 1K TRICARE enrollments; guaranteed Lakenheath PCM assignment--saved $240K emerg care costs
- Processed 200 ASAP referrals w/TriWest/provided authorizations same day--secured timely delivery of care
- Processed 550 provider peer reviews; identified 90 documentation discrepancies; 100% compliant w/standard
- Processed 8K records; filed 5K documents/sustained 98% availability rate--ensured patient continuity of care
- Processed almost 3K Quarters notifications; informed support staffs; ensured 100% personnel accountabilty
- Processed over 3000 patient records requests monthly; enforced 100% HIPPA compliance standards
- Project lead-Duty Determination Management System;coordinated IATO approval; 5 units beta tested on target
- Proposed new chart delivery/retrieval for 21 clinics; improved run time 75%--recaptured 390 manhours per yr
- Provid'd appt accountability; performed 12K end-of-day coding audits--helped achieve 99% access to care std
- Provided administrative support to 100K visitors to 2005 Charleston AFB Air Show; ensured 100% support
- Provided administrative support to another low-manned team; team player; ensured continuity of patient care
- Provided customer service for 15K+ patients; filed fax/phone requests--beneficiaries' continuum of care kept
- Provided sole admin support to flt; handled 2.5K appts/oversaw all PT referrals--decreased staff admin load by 75%
- Pt Travel kingpin; enlightened 1 sq, remodeled wrksheets/brfd 148 pts/NMAs--recouped $51.4K travel expenses f/pts
- Published civilian provider formulary--enhanced 7,500 patients' care; non-stocked requests dropped 50%
- Pulled 100 med records for peer review; audited/reviewed 8 providers' documention--met AF inspection std


- QC'd 367 requested records; edited 70 privacy violations/100% HIPAA compliant--averted $250K in potential fines


- Rapidly and efficiently checked in 3K patients during dritical manning shortage; exceptional customer service
- Rcv'd MVA VSI notification call; spt'd $890K life saving care across 8 agencies--coined by TW/CCM/lauded by SG
- Readied OPR for '08 records retirement; 1,049 rcds/10 hrs--60 boxes sorted--finished 3 wks ahead of suspense
- Readied weapons for transport; preserv'd 217 M-16's--permitted future availability of $98K military resources
- Reconciled 92 GPC transactions for patient transport; authorized 36K payments--ensured 100% accountability
- Relocated 300 peripherals/CHCS Blade server to DRMO; reconciled ADPE inventory; $30K network upgrade
- Reorganized flt records room; accounted for 2K+ files/updated database--expedited pt info/ensured 86% avail
- Reorganized/improved Flt's files plan; disposed of Privacy Act information--reduced research time by 20%
- Represented 48 MDSS as escort for MSC corps chief; maintained strict schdle--noted as "best visit in USAFE"
- Requisitioned $56K in copier equipment; added additional manning in copier room; decreased backlog by 60%
- Resiliency Trainer; led 5 FTAC/ALS courses/ed'd 125 EAFB mbrs--improved TW quality of life/advanced AF prgm
- Revamped FARM prgm; optimized SAV chklsts for 11 areas; cut 80 hrs--spt'd TW "Highly Effective" '15 UEI rating
- Revamped Gp travel process; liais'd w/CPTS/initiated & trn'd 37 new AOs/ODTAs--reduced processing time to 72 hrs
- Reviewed 400 PT referrals; requested medical records as needed/coord'd post-op visit--guaranteed pts ATC < 72 hrs
- Reviewed 40K invoices; verified eligibility/authorization of care--ensured timely payment of $7.2M in claims
- Revised, updated ROI continuity books; key to excellent rating during JCAHO inspection 2007
- Revived ROI functions; fixed crit info gap/tracked/proc'd 455 rcds requests--rec'd 3 comment cards/cut wait-time 97%


- Safety Monitor; conducted 276 briefings/cleared 60 appliance devices--guaranteed OSHA compliant/mishaps averted
- Seamlessly managed evacuation of 3 burn victims; synchronized flight plan and follow-up care--SSgt deserved
- Section Cost Center Manager; oversees $21K in fy budget; no discrepenices found and flight equip needs met
- Seized critical base HQ assets/classified docs; secured 14 TCNs--key to facility transition--promote promptly
- Served as witness for OSI & Legal Office in UCMJ actions; provided bullet-proof documentation
- Service Treatment Record prgm mgr; drove record mailouts/384 transfers to AFPC--ensured VA/AF benefit payouts
- Simplified continuity binder; work duties/procedures easier to understand--shaved 25% off Flt orientation time
- Skillfull presenter; HITECH HST Course lead; trained 283+ full-timers, SGPs and SAS;100% positive ratings
- Spearheaded AFMOA clean-up initiative; removed 8K system entry errors--expedited internal reports by 75%
- Spearheaded public affairs campaign; shot/edited training videos--enriched Iraqi medical/military knowledge
- Spearheaded Windows 10 OS push; 1.7K computers updated--3rd largest AF MTF completed 3 wks< suspense date
- Sponsored new Amn; coordinated living arrangements; escorted/familiarized member--job rdy within 2 weeks
- Steered Leave Web prgm; authorized 2K requests/led 48 audits/99% error free--diced process time <2 days/audit rdy
- Streamlined business practice; processed 175 TPC checks--soared collections $358K crushed target by 67%
- Studied language proficency course; accomplish'd 16 hrs/honed skills--prepared current AOR msn obejectives
- Support'd ROI office during 50% man shortage; copied/mailed 35 recds--increas'd response capability by 40%
- Supported 148 aerovac missions; recorded 3.4K warriors/transported 114 critical category patients--SSgt next
- Sustained pgm in down economy; amassed $2.4M Third Party fund--12 critical psns funded/$660K contracts


- Team Player; processed 125 monthly Public Health patient record requests--enforced 100% HIPAA standards
- Tier 2 tech; resolved 326 remedy tickets/3.5K queries--ticket closure ranked #3/72 MTFs/enabled 50K pt encounters
- Track'd 30K med records; increased availability by 25%; key to AF Hosp of Yr '10; 1/15 MTFs--promote now
- Tracked 27K med referrals; coord'd specialty note collection w/TriWest--resulted in 98% consult return rate
- Trained 3 admin techs; oriented to appt lines/clinic ops; sustained admin manning/increas'd competencies 70%
- Training monitor; effectively planned/coord 20 trng sessions for 12 mbrs; ensured pers 100% mission ready
- TW Honor Guard; led 10/performed 15 funerals/8 color details/65 hrs--honored fallen warriors/upheld mil traditions


- Validated insurance data; processed/refiled 103 third party collection forms--recaptured $1.9K in MDG funds
- Vital link to Group Practice Mngr; assist'd w/420 schedule changes/7 doctors; surpass'd access stds/21K appts
- Vital OPR tm; brfd MDG info f/wg Right Start/inproc'd 30 families/allayed 4.5K rcds retirement--slashed error rt 33%
- Vital to casualty notification; spt'd 2 TW deaths/activated A&D protocol/engaged w/ 4 agencies--lauded by MDG/CC


- Wingman! Rescu'd stranded Amn; safely relocated vehicle/member during hazardous weather--averted mishap



ACRONYMS:

MSM - Multi Service Market

ROFR - Right of First Refusal

ER - Emergency Room

MEB - Medical Evaluation Board

AFSO21 - Air Force Smart Operation 21st Century

HSI - Health Services Inspection

BS - Bachelors of Science

MBA - Masters in Business Admin

VA - Veterans Affairs



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