Technical Order (T.O.) Monitor EPR Bullets

- Discovered 33x dmg'd iPads; gen'd full inventory insp/coord'd repairs w/MXG TODO--safeguarded equip worth $21K

- Managed TODA prgm; maintained 10 etools/ensured serviceability--promoted tech data compliance/1.2K mx actions

- Managed flt TODA prgm; safeguarded serviceability/prf 400 updates f/30 TOs--100% tech data compliance/accuracy

- Managed unit TODA prgm; ensured serviceability/updated 64 etools--supported daily tech data compliance, 400 prsnl

- Performed 110 MIT insps; ID'd error w/ TO update procedures/directed mx of MITs--raised 71% FMC rate to 100%

- Maintained 280 TOs--posted 38 changes and relabeled all--ensured guidance/procedures current and accurate

- TODA monitor--completed online course--scored 87%--knowledge ensured current technical publications

- Completed computer-based TODA course--enhanced ability to manage & control section's T.O.s--ensured mx accuracy

- Vigilant Technical Orders Distribution Account Monitor--rebuilt over 800 technical orders--ensured accuracy

- Demonstrated highest level of technical competence--maintained over 170 training aircraft technical orders

- Refurbished 150 classroom technical orders--ensured accurate data and superb condition of training materials

- Managed ISO sections technical order program--increased Quality Assurance pass rate from 50% to 86%

- Fresh thinker--established new procedures for controlling 180 technical orders--all changes posted on time

- Team chief on C-130 chine angle Time Compliance Technical Order--aircraft returned to flying 8 hours early

- Effectively managed 104 technical orders--zero defects noted on recent squadron self assessment inspection

- Technical Order Distribution Accountant--inventoried/repaired 52 TOs--zero defects on followup inspection

- Resurrected crippled, neglected T.O. program--updated, increased accuracy 50%, reduced number of TOs by 25%

- Resurrected improperly managed TO program--contributed to "Excellent" rating during 2004 HQ AETC ORI

- Integrated electronic technical manual system into four courses--eliminated 280 updates for 1,500+ technical orders

During this period, Staff Sergeant Karen E. Nelson distinguished herself in the performance of outstanding service to the United States as a member of the Logistics Test Squadron, Hurlburt Field Florida from XXXXXX to XXXXXX. The outstanding professional skill and ceaseless efforts of Sergeant Nelson greatly enhanced the development of the Interactive Electronic Technical Manual (IETM) System valued at more than 15 million dollars. Sergeant Nelson's meticulous review and technical ability facilitated the identification of over 60 discrepancies, increasing the interactive illustration efficiency by 30 percent. While evaluating multiple systems' Technical Orders, Sergeant Nelson was able to identify critical discrepancies thereby preventing several potential catastropic operational failures and risks to personnel. In addition, Sergeant Nelson managed modification task verification, efficiently averaging 30 tasks a week, 40 percent more than her peers. The singularly distinctive accomplishments of Sergeant Nelson reflect great credit upon herself and the United States Air Force.

During this period, the outstanding professional skills, leadership and ceaseless efforts of Sergeant Mark O. Shields resulted in significant contributions to the success of the unit mission. His technical knowledge and ability to solve unusual and difficult fuel system problems kept aircraft downtime to a minimum. Sergeant Shields' attention to detail were displayed when he received favorable comments from the Unit Compliance Inspection team for his unparalleled attention to detail maintaining one of the largest Technical Order (T.O.) accounts in the Maintenance Squadron. Sergeant Shields passed numerous T.O. account inspections with zero discrepencies. His motivation to be the best has left a lasting and successful mark on the 434th Air Refueling Wing and its mission. The singularly distinctive accomplishments of Sergeant Shields reflect great credit upon himself and the United States Air Force.

During this period, Master Sergeant Sean A. Harris took charge during a no-notice command directed 180 mobilization in support of OIF and OEF missions. Within 24 hours of notification, Sergeant Harris secured essential assets vital to mission readiness. Charged with managing one of the most critical shops in maintenance, he immediately focused on a potentially life threatening situation, noting unsafe weight practices in the C-17 hydraulics inspection technical data. He immediately initiated a Request for Engineering Disposition Instruction to correct the critical faults, and ensured the widest dissemination of information possible. Additionally, he identified a discrepancy in the C-17 brake assembly overhaul instructions and initiated an Air Force Technical Order change which led to a change in the inspection criteria resulting in a 90 percent increase in repair capability, saving the Air Force $32,000 per brake and weeks in delays for parts. The singularly distinctive accomplishments of Master Sergeant Harris reflect great credit upon himself and the United States Air Force.

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